The Member Service team’s commitment at the destination is to ensure that the services provided to our members are offered under the club’s strict quality standards.
The main members of our teams are the Exclusive concierges and the butlers. Both work in the ETC Hotels to be witnesses to a service experience that allows our members to create Maravillosas memories.
Our team’s key word is: “Maravilloso”. This word represents the service and experience that we provide our members and we all work together each day to achieve this goal.
Before our members’ arrival and during their stay at any of the Caribbean ETC Hotels, we make sure that our members enjoy their membership to the fullest through their exclusive benefits and services and we ensure that all their requests and wishes are met so that they enjoy a Maravillosa stay.